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| Terms & Conditions |
| These conditions explain the rights, obligations, and
responsibilities of all parties to this Agreement. Where we use the
word ‘you’ or ‘your’ it means the Customer: ‘we’, ‘us’ or ‘our’ means
the Remover. These terms and conditions can be varied or amended
subject to prior written agreement. Your attention is drawn to
Clauses 4, 9, 10, 11 and 12 which set out our liability to you for
loss of or damage to goods and property.
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Our Quotation
1.1 Our quotation, unless otherwise stated, does not include
customs duties and inspections or any other fees or taxes payable to
government bodies.
It does include us accepting liability for your goods, subject to
clauses 2.2, 3.2, 5.2, 5.3 and the provisions of Clauses 4, 9, 10, 11
and 12.
1.2 We may change the price or make additional charges if
circumstances are found to apply which have not been taken into
account when preparing our quotation and confirmed by us in writing.
These include:
1.2.1 You do not accept our quotation in writing within 28
days, or the work is not carried out or completed within three months.
1.2.2 Our costs change because of currency fluctuations or
changes in taxation or freight charges beyond our control.
1.2.3 The work is carried out on a Saturday, Sunday, or
Public Holiday or outside normal hours (08.00-18.00hrs) at your request.
1.2.4 We have to collect or deliver goods at your request
above the ground floor and first upper floor.
1.2.5 If you collect some or all of the goods from our
warehouse, we are entitled to make a charge for handing them over.
1.2.6 We supply any additional services, including moving or
storing extra goods (these conditions apply to such work).
1.2.7 The stairs, lifts or doorways are inadequate for free
movement of the goods without mechanical equipment or structural
alteration, or the approach, road or drive is unsuitable for our
vehicles and/or containers to load and/or unload within 20 metres of
the doorway.
1.2.8 We have to pay parking or other fees or charges in
order to carry out services on your behalf.
1.2.9 There are delays or events outside our reasonable
control which increase or extend the resources or time allowed to
complete the agreed work.
1.2.10 We agree in writing to increase our limit of liability
set out in clause 9.1.1
1.3 In any such circumstances, adjusted charges will apply and
become payable. |
2 Work not included in the quotation
2.1 Unless agreed by us in writing, we will not:
2.1.1 Dismantle or assemble unit or system furniture (flat-
pack), fitments or fittings.
2.1.2 Disconnect, re-connect, dismantle or re-assemble
appliances, fixtures, fittings or equipment.
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items from a loft, unless properly lit and floored
and safe access is provided.
2.1.5 Move or store any items excluded under Clause 5.
2.2 Our staff are not authorized or qualified to carry out such
work. We recommend that a properly qualified person is separately
employed by you to carry out these services. |
3 Your responsibility
3.1 It will be your sole responsibility to:
3.1.1 Declare to us, in writing, the value of the goods being
removed and/or stored. If it is subsequently established that the
value of the goods removed or stored is greater than the actual value
you declare, you agree that our liability under clause 9.1 will be
reduced to reflect the proportion that your declared value bears to
their actual value.
3.1.2 Obtain at your own expense, all documents, permits,
permissions, licences, customs documents necessary for the removal to
be completed.
3.1.3 Be present or represented during the collection and
delivery of the removal.
3.1.4 Ensure authorized signature on agreed inventories,
receipts, waybills, job sheets or other relevant documents by way of
confirmation of collection or delivery of goods.
3.1.5 Take all reasonable steps to ensure that nothing that
should be removed is left behind and nothing is taken away in error.
3.1.6 Arrange proper protection for goods left in unoccupied
or unattended premises, or where other people such as
(but not limited to) tenants or workmen are, or will be present.
3.1.7 Prepare adequately and stabilize all appliances or
electronic equipment prior to their removal.
3.1.8 Empty, properly defrost and clean refrigerators and
deep freezers. We are not responsible for the contents.
3.1.9 Provide us with a contact address for correspondence
during removal transit and/or storage of goods.
3.2 Other than by reason of our negligence or breach of contract,
we will not be liable for any loss or damage, costs or additional
charges that may arise from failure to discharge these responsibilities. |
4. Our responsibility
4.1 It is our responsibility to deliver your goods to you, or
produce them for your collection, undamaged. By “undamaged" we mean
in the same condition as they were in at the time when they were
packed or otherwise made ready for transportation and/ or storage.
4.2 In the event that we have undertaken to pack the goods, or
otherwise make them ready for transportation and/or storage, it is
our responsibility to deliver them to you, or produce them for your
collection, undamaged. Again, by "undamaged" we mean in the same
condition as they were in immediately prior to being packed/ made
ready for transportation or storage.
4.3 If we fail to discharge the responsibilities identified in
clause 4.1 and 4.2, we will, subject to the provisions of clauses 9,
11 and 12, be liable under this agreement to compensate you for such
failure.
4.4 We will not be liable to compensate you where clauses 2.2,
3.2, 5.2 and 5.3 apply unless loss or damage occurred as a result of
negligence or breach of contract on our part.
4.5 If you do not provide us with a declaration of value of your
goods, or if you do not require us to accept standard liability
pursuant to clause 9.1 we will not be liable to you for failure to
discharge the responsibilities identified in clause 4.1 and 4.2,
unless that failure was caused by negligence or breach of contract on
our part.
4.6 The amount of our liability under this clause shall be
determined in accordance with clauses 9 and 11. |
5. Goods not to be submitted for removal or storage
5.1 Unless previously agreed in writing by a director or other
authorized company representative, the following items must not be
submitted for removal or storage and will under no circumstances be
moved or stored by us. The items listed under 5.1.1 below may
present risks to health and safety and of fire. Items listed under
5.1.2 to 5.1.6 below carry other risks and you should make your own
arrangements for their transport and storage.
5.1.1 Prohibited or stolen goods, drugs, pornographic
material, potentially dangerous, damaging or explosive items,
including gas bottles, aerosols, paints, firearms and ammunition.
5.1.2 Jewellery, watches, trinkets, precious stones or
metals, money, deeds, securities, stamps, coins, or goods or
collections of any similar kind.
5.1.3 Plants or goods likely to encourage vermin or other
pests or to cause infestation or contamination.
5.1.4 Perishable items and/or those requiring a controlled
environment.
5.1.5 Any animals, birds or fish.
5.1.6 Goods which require special licence or government
permission for export or import.
5.2 If we do agree to remove such goods, we will not accept
liability for loss or damage unless we are negligent or in breach of
contract, in which case all these conditions will apply.
5.3 If you submit such goods without our knowledge we will make
them available for your collection and if you do not collect them
within a reasonable time we will apply for an appropriate court order
to dispose of any such goods found in the consignment without
notice. You will furthermore pay to us any charges, expenses,
damages, legal costs or penalties incurred by us. |
6. Ownership of the goods
6.1 By entering into this Agreement, you guarantee that:
6.1.1 The goods to be removed and/or stored are your own
property, or
6.1.2 The person(s) who own or have an interest in them have
given you authority to make this contract and have been made aware of
these conditions.
6.1.3 You will pay us for any claim for damages and/or costs
brought against us if either warranty 6.1.1 or 6.1.2 is not true. |
7. Charges if you postpone or cancel the removal
7.1 If you postpone or cancel this Agreement, we will charge you
according to how much notice is given. “Working days” refer to the
normal working week of Monday to Friday and excludes weekends and
Public Holidays.
7.1.1 More than 10 working days before the removal was due to
start: No charge.
7.1.2 Between 5 and 10 working days inclusive before the
removal was due to start: not more than 30% of the removal charge.
7.1.3 Less than 5 working days before the removal was due to
start: not more than 60% of the removal charge. |
8. Payment
8.1 Unless otherwise agreed by us in writing:
8.1.1 Payment is required by cleared funds in advance of the
removal or storage period.
8.1.2 You may not withhold any part of the agreed price.
8.1.3 In respect of all sums which are overdue to us, we will
charge interest on a daily basis calculated at 4% per annum above the
prevailing base rate for the time being of the Bank of England. |
9. Determination of amount of our liability for loss or damage
9.1 Standard Liability.
9.1.1 If you provide us with a declaration of the value of
your goods, and subject to clause 3.1.1, the amount of our liability
to you in the event of loss or damage to those goods in breach of
clause 4 will be determined in accordance with Clauses 9.1.2, 9.1.3
and 11 below, subject to a maximum liability of £25,000. We may agree
to accept liability for a higher amount, in which case we may make an
additional charge.
9.1.2 In the event of loss of or damage to your goods in
breach of clause 4, our liability to you is to be assessed as a sum
equivalent to the cost of their repair or replacement whichever is
the smaller sum, taking into account the age and condition of the
goods immediately prior to their loss or damage, and subject to the
maximum liability of £25,000 referred to in clause 9.1.1 (unless we
have agreed a higher amount with you).
9.1.3 Where the lost or damaged item is part of a pair or
set, our liability to you, where it is assessed as the cost of
replacement of that item, is to be assessed as a sum equivalent to
the cost of that item in isolation, not the cost of that item as part
of a pair or set.
9.2 Limited Liability.
9.2.1 If you do not provide us with a declaration of value,
or if you do not require us to accept Standard Liability pursuant to
clause 9.1, then our liability to you is to be determined in
accordance with Clauses 9.1.3, 9.2.2 and 11.
9.2.2 In the event of loss of or damage to your goods caused
by negligence or breach of contract on our part, our liability to you
is to be assessed as a sum equivalent to the cost of their repair or
replacement, taking into account their age and condition immediately
prior to their loss or damage, subject to a maximum liability of £40
per item. Your attention is drawn to clause 11.1 which applies to
Limited Liability.
9.3 For goods destined to or received from a place outside the UK
9.3.1 We will only accept Standard Liability if you provide
us with a detailed valuation of your goods on the valuation form
which we provide. All other provisions of Clause 9.1 will apply.
9.3.2 We do not accept liability for loss of or damage to
goods confiscated, seized, removed or damaged by Customs Authorities
or other Government Agencies unless we have been negligent or in
breach of contract.
9.3.3 We do not accept liability for loss of or damage to
goods occurring in certain overseas countries, including Gambia,
Iran, Iraq, Nigeria, Libya, Lebanon, Angola, Cambodia, Vietnam, N.
Korea and Former States of the USSR, unless we have been negligent or
in breach of contract. This list is not exhaustive, and we will
advise you at the time of quotation if this exclusion applies.
We will accept liability for loss or damage
(a) arising from our negligence or breach of contract
whilst the goods are in our physical possession, or
(b) whilst the goods are in the possession of others if
the loss or damage is established to have been caused by our failure
to pack the goods to a reasonable standard where we have been
contracted to pack the goods that are subject to the claim. In either circumstance clause 9.1 or 9.2 above will
apply.
9.4 An Item is defined as :-
9.4.1 The entire contents of a box, parcel, package, carton, or
similar container; and
9.4.2 Any other object or thing that is moved, handled or stored
by us. |
10. Damage to premises or property other than goods
10.1 Because third party contractors are frequently present at the
time of collection or delivery our liability for loss or damage is
limited as follows:
10.1.1 If we cause loss or damage to premises or property
other than goods for removal as a result of our negligence or breach
of contract, our liability shall be limited to making good the
damaged area only.
10.1.2 If we cause damage as a result of moving goods under
your express instruction, against our advice, and where to move the
goods in the manner instructed is likely to cause damage, we shall
not be liable.
10.1.3 If we are responsible for causing damage to your
premises or to property other than goods submitted for removal and/or
storage, you must note this on the worksheet or delivery receipt as
soon as practically possible or within a reasonable time. This is
fundamental to the Agreement. |
11. Exclusions of liability
11.1 In respect of Limited Liability, we will not be liable for
loss of or damage to your goods as a result of fire or explosion
howsoever that fire or explosion was caused, unless we have been
negligent or in breach of contract.
11.2 In respect of Standard Liability and Limited Liability, other
than as a result of our negligence or breach of contract we will not
be liable for any loss of, damage to, or failure to produce the
following goods :-
11.2.1 Bonds, Securities, Stamps of all kinds, Manuscripts or
other Documents or Electronically held Data Records, Mobile Telephones
11.2.2 Plants or goods likely to encourage vermin or other
pests or to cause infestation or contamination.
11.2.3 Perishable items and/or those requiring a controlled
environment.
11.2.4 Furs exceeding £100 in value, Jewellery, Watches,
Precious Stones and Metals, Money, Coins, Deeds.
11.2.5 Any animals, birds or fish.
11.3 In respect of Standard Liability and Limited Liability, other
than as a result of our negligence or breach of contract we will not
be liable for any loss of, damage to, or failure to produce the goods
if caused by any of the following circumstances:-
11.3.1 By war, invasion, acts of foreign enemies, hostilities
(whether war is declared or not), civil war, terrorism, rebellion and/
or military coup, Act of God, industrial action or other such events
outside our reasonable control.
11.3.2 Loss or damage arising from ionising radiations or
radioactive contamination
11.3.3 Loss or damage arising from Chemical, Biological, Bio-
chemical, Electromagnetic Weapons and Cyber Attack
11.3.4 Indirect or consequential loss of any kind or description
11.3.5 By normal wear and tear, natural or gradual
deterioration, leakage or evaporation or from perishable or unstable
goods. This includes goods left within furniture or appliances.
11.3.6 By vermin, moth, insects and similar infestation,
damp, mould, mildew or rust
11.3.7 By cleaning, repairing or restoring unless we arranged
for the work to be carried out.
11.3.8 By change to atmospheric or climatic conditions.
11.3.9 For any goods in wardrobes, drawers or appliances, or
in a package, bundle, carton, case or other container not both packed
and unpacked by us.
11.3.10 Loss of or damage to china, glassware and fragile
items unless they have been both professionally packed and unpacked
by the us or our Subcontractor. In the event of an accident
involving an owner packed container where damage would have occurred
irrespective of the quality of the packing, then our liability is
limited to £100 or its actual value whichever is less.
11.3.11 For electrical or mechanical derangement to any
appliance, instrument, clock, computer or other equipment unless
there is evidence of related external damage.
11.3.12 Loss or damage of motor vehicles caused by
scratching, denting and marring unless you obtain from us a pre-
collection condition report.
11.3.13 Loss or damage to a vehicle whilst being driven or
for the purpose
of being driven under its own power other than for the purpose of
loading onto or unloading from the carrying conveyance or container.
Loss or damage sustained by accessories and removable items unless
lost with the vehicle
11.3.14 For any goods which have a pre-existing defect or are
inherently defective.
11.4 No employee of ours shall be separately liable to you for any
loss, damage, mis-delivery, errors or omissions under the terms of
this Agreement.
11.5 Our liability will cease upon handing over goods from our
warehouse or upon completion of delivery (see Clause 12.2 below). |
12 Time limit for claims
12.1 For goods which we deliver, you must notify us in writing of
any visible loss, damage or failure to produce any goods at the time
of delivery.
12.2 If you or your agent collect the goods, you must notify us in
writing of any loss or damage at the time the goods are handed to you
or your agent.
12.3 Notwithstanding clauses 9, 10 and 11 we will not be liable
for any loss of or damage to the goods unless a claim is notified to
us, or to our agent or the company carrying out the collection or
delivery of the goods on our behalf, in writing as soon as such loss
or damage is discovered (or with reasonable diligence ought to have
been discovered) and in any event within seven (7) days of delivery
of the goods by us.
12.4 The time limit for notifying us of your claim may be extended
upon receipt of your written request provided such request is
received within seven (7) days of delivery. Consent to such a
request will not be unreasonably withheld. |
13 Delays in transit
13.1 Other than by reason of our negligence or breach of
contract, we will not be liable for delays in transit.
13.2 If through no fault of ours we are unable to deliver your
goods, we will take them into store. The Agreement will then be
fulfilled and any additional service(s), including storage and
delivery, will be at your expense. |
14 Our Right to Hold the Goods (lien)
We shall have a right to withhold and/or ultimately dispose of some
or all of the goods until you have paid all our charges and any other
payments due under this or any other Agreement. (See also Clause 23).
These include any charges that we have paid out on your behalf. While
we hold the goods you will be liable to pay all storage charges and
other costs incurred by our withholding your goods and these terms
and conditions shall continue to apply. |
15 Disputes
If there is a dispute arising from this Agreement, which cannot be
resolved, either party may refer it to the Conciliation Service
provided by the British Association of Removers (BAR). If the
dispute cannot be settled by this method, it may be referred by
either party to the BAR Arbitration Service. Under this scheme, the
case will be independently determined by an arbitrator appointed by
the Chartered Institute of Arbitrators. Recourse to arbitration is
subject to certain limits, current details of which are available
upon request from BAR, Tel: 020 8861 7769, Fax: 020 8861 3332,
Email: . This does not prejudice your right to commence court
proceedings. |
16 Our right to sub-contract the work
16.1 We reserve the right to sub-contract some or all of the work.
16.2 If we sub-contract, then these conditions will still apply. |
17 Route and method
17.1 We have the right to choose the method and route by which to
carry out the work.
17.2 Unless it has been specifically agreed otherwise in writing
in our Quotation, other space/volume/capacity on our vehicles and/or
the container may be utilized for consignments of other customers. |
18 Advice and information for International Removals
We will use our reasonable endeavours to provide you with up to date
information to assist you with the import/export of your goods.
Information on such matters as national or regional laws and
regulations which are subject to change and interpretation at any
time is provided in good faith and is based upon existing known
circumstances. It is your responsibility to seek appropriate advice
to verify the accuracy of any information provided. |
19 Applicable law
This contract is subject to the law of the country in which the
office of the company issuing this contract is situated. |
20 Your forwarding address
20.1 If you send goods to be stored, you must provide an address
for correspondence and notify us if it changes. All correspondence
and notices will be considered to have been received by you seven
days after sending it to your last address recorded by us.
20.2 If you do not provide an address and/or do not respond to our
correspondence or notices, we may publish such notices in a public
newspaper in the area to or from which the goods were removed. Such
notice will be considered to have been received by you seven days
after the publication date of the newspaper.
Note: If we are unable to contact you, we will charge you any
costs incurred in establishing your whereabouts. |
21 List of goods (inventory) or receipt
Where we produce a list of your goods (inventory) or a receipt and
send it to you, it will be accepted as accurate unless you write to
us within 10 days of the date of our sending, or a reasonable period
agreed between us, notifying us of any errors or omissions. |
22 Revision of storage charges
We review our storage charges periodically. You will be given 3
months notice in writing of any increases. |
23 Our right to Sell or dispose of the Goods
If payment of our charges relating to your goods is in arrears, and
on giving you three months’ notice, we are entitled to require you to
remove your goods from our custody and pay all money due to us. If
you fail to pay all outstanding amounts due to us, we may sell or
dispose of some or all of the goods without further notice. The cost
of the sale or disposal will be charged to you. The net proceeds
will be credited to your account and any eventual surplus will be
paid to you without interest. If the full amount due is not
received, we may seek to recover the balance from you. |
24 Termination
If payments are up to date, we will not end this contract except by
giving you three months notice in writing. If you wish to terminate
your storage contract, you must give us at least 10 working days’
notice (working days are defined in Clause 7 above). If we can
release the goods earlier, we will do so, provided that your account
is paid up to date. Charges for storage are payable to the date when
the notice should have taken effect. |
© Liability Terms - Copyright of The British Association of Removers
Limited 2004 these contract conditions for use only by firms having
permission |
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